FAQ - GVS Cosmetics

Frequently Asked Questions

About COSMO

Where is Cosmo based?

Cosmo is based in Nigeria.

How can I contact customer support?

You can reach our customer support via email at info@gvscosmetics.com or call us at +2348036351408. You can also use the contact form on our website.

Our Products

What types of cosmetics do you offer?

We currently offer a range of skincare products, including soaps designed to nourish and cleanse the skin. More products are in development as we expand our range.

Are your products suitable for all skin types?

Yes, our products are formulated to be gentle and effective for various skin types, including sensitive, dry, and oily skin.

Do you use natural ingredients in your products?

Yes, we prioritize natural ingredients in our formulations to ensure our products are safe, effective, and free from harsh chemicals.

Is your soap safe for sensitive skin?

Absolutely! Our soaps are crafted with gentle, natural ingredients specifically to care for sensitive skin.

Orders & Shipping

How can I place an order?

You can place an order directly through our website by adding products to your cart and proceeding to checkout.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, mobile payments, and bank transfers.

Do you offer international shipping?

At the moment, we primarily ship within Nigeria, but we are working towards offering international shipping in the near future.

How long does delivery take within Nigeria?

Delivery typically takes 3-7 business days within Nigeria, depending on your location.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email or SMS to track your delivery.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer support team within 48 hours of receiving your package. We will assist you with a replacement or refund.

Returns & Exchanges

What is your return policy?

We offer returns on unopened and unused products within 14 days of purchase. Please contact our customer service team for assistance.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer support team within 48 hours of receiving your package. We will assist you with a replacement or refund.

Can I exchange a product if I ordered the wrong item?

Yes, exchanges can be made for unopened and unused products within 14 days. Please reach out to our customer support team to arrange an exchange.

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Frequently Asked Questions

About COSMO

Our Products

Orders & Shipping

Returns & Exchanges

Company

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The best discounts this week

Frequently Asked Questions

About COSMO

Our Products

Orders & Shipping

Returns & Exchanges

Company

Quick Links

Collections

Distributors

Need Help?

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